At Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the main contact for guest within and out of the at the hotel; and therefore, must offer an excellent service and influence the Guest decision to visit or stay at the property.
What will I be doing?
At Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the first line of inquiry for room reservations within the hotel. A Telephone Operator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Telephone Operator will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
At Hilton Dubai Palm Jumeirah a Telephone Operator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Telephone room or Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Dubai Palm
Hilton Hotels & Resorts
Call Center and Reservations