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About the job
Job Description:
To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCBÕs revenue generation
Responsibilities:
Relationship Management: Action customer requests, respond to customersÕ needs, complete sales and service activities and ensure
complaints are resolved on time in order to build longterm customer relationships and support in revenue generation
Financial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clientsÕ financial health
and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCBÕs profitability
People Management: Manage self and team in line with ADCBÕs people management policies, procedures, processes and
practices to ensure adherence and to maximise own and employee contribution to business performance.
Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
Skills:
Experience, Qualifications & Competencies
Minimum Experience:
At least 3 years of experience in banking
Minimum Qualifications:
BachelorÕs Degree in Business Administration, Finance, Engineering, Law or equivalent
Knowledge and Skills
Client Service Skills
Problem Solving Skills
Analytical Skills
Presentation and Communication Skills
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access)
