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About the job
Job Purpose
Under the general guidance of the Shisha Manager & Restaurant Manager, assist in ensuring friendly, efficient, and effective service of food and beverages to all guests in a timely fashion in accordance with standards. To up sell a variety of Shisha products to the clients within the Restaurant in a happy, fun, positive and friendly manner, the main responsibility is to be knowledgeable about your product promote and sell Shisha to maximize sales
Key Result Areas
To be punctual with an exceptional appearance in full uniform and appropriate footwear.
Regard all guests with a smile, happy, friendly, and professional attitude.
Ensure a clean, safe, and well-maintained restaurant area.
Ensure a clean, safe, and well-maintained workstation.
To ensure a timely and safe delivery of product from sale.
Work closely, assist and communicate with the waiters and floor staff listening and understanding instructions paying attention to what is happening around you
Promote and sell Shisha products for maximum sales.
Must be available to answer questions, queries effectively, ensuring the clientÂ’s needs are met throughout the whole of their visit
Seeking guidance from floor staff and supervisors for complaints and issues when necessary.
Understand the infirmary procedures and assist anyone in need of medical attention.
Must be energetic and fun, willing to approach, engage and sell to clients.
Provide exceptional customer service, a great work attitude and professional service to ensure clients overall experience.
Report any breakage to the supervisor
Specifications (Qualifications, Experience, And Skills)
Minimum high school academic
Experience minimum 1-year similar position
Good talent, good appearance, good presentation, Smile.
You must have an aptitude for life, fun and confident and a great work ethic
A good understanding of sales and the confidence to up sell.
A good team player but self-motivated and integrity in dealing with others incorporating great customer service.
Willingness to always improve and learn new skills and be client focused
