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About the job
Job Requisition ID: 156226
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Role Purpose:
To Assist the line manager in the effective running of the department or store by taking responsibility for overseeing the staff to ensure the all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example
Key Role Specific Accountabilities:
Provide high levels of customer service: Leading be example, excellent product knowledge, ability to handle difficult situations efficiently, provide customer satisfaction.
Store Operations Assist the store manager with day to day operations: Ability to handle Duty Management shifts, run the dept in the absence of the line manager, Take responsibility for opening and closing the store and following procedures for such. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item.
POS Operation to be able to train new employees of the Point of Sale: Efficient POS operation in the store, minimal disruptions to service, dealing with and managing any corrective action efficiently
Excellent Product Knowledge: To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
Receiving deliveries: Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies.
In store Administration procedures relating to cash handling: Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities
Additional events: To actively participate in other events to drive sales and improve the operations of the business(inc : Store Stock take, new store openings, promotional activities etc)
Person Specific:
Education: Completed full time education to a High school level
Minimum Experience and Knowledge: 3 + years either in a retail environment or previous supervisory role in a service industry
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencers in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
