About the job
Midis Group is an international organization bringing the worlds leading technology brands and ICT solutions to customers across Eastern Europe, Middle East and Africa.
As one of the original World Economic Forum 100 Global Growth Companies, the Midis Group is known for its advanced offerings in system integration, software/hardware solutions, retail and distribution coverage, along with IT infrastructure and power solutions.
Our vibrant culture is all about ethical business practices and delivering value that make us the ideal growth partner to achieve more with technology.
Our reputation–built on integrity, entrepreneurial spirit, local expertise, and proven results–sets us apart. And the success of our Group is only possible thanks to our 5000+ employees present across nearly 70 countries.
We dont just open doors, we unlock opportunities.
The Sales Administration Officer is accountable for processing purchase orders on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.
Main Duties And Responsibilities
Receive orders related to software and/or hardware through email or CRM and update customers accordingly;
Price, create an ERP account and input orders into the vendors system while updating Salesforce and Traverse;
Validate purchase orders that are uploaded in Salesforce;
Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders;
Close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team;
Update customers and internal stakeholders on order backlogs and information;
Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;
Handle customer complaints in a timely manner and escalate issues when necessary;
Update sales reports as required and manage ad hoc requests as and when necessary.