Restaurant Supervisor Full Time

About the job
An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe thats setting the Gold Standard in Food and Beverage? FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.

The Team

‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-Styled Vibe and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Food and Beverage Team as Restaurant Supervisor to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.

Key Responsibilities

Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver ‘FIVE-style’ service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!
Support the smooth running of the department, where all aspects of the guest’s Food & Beverage service experience are considered ‘FIVE-star’ all the way!
Supervise all service personnel
Respond to guest complaints in a timely manner
Work with other F&B managers and keep them informed of all F&B issues as they arise
Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage personnel on a daily basis through the time management system
Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems according with the manager requisition and deadlines
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals, as necessary
Ensure compliance with venue SOPs
Ensure effective communications between each shift
Supervise the service area in order to attract, retain, and motivate every employee
Ensure optimal level of hospitality are provided to guests
Regularly review house counts, forecast and VIP list while maintaining the confidentiality of the Group and its guests
Ensure the timeliness and accuracy of the amenity set-up and delivery
Ensure compliance with all local liquor laws and health and sanitation regulations
Ensure all staff are meeting all established FIVE standards of service
Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and keep abreast of the variety of up-to-the-minute market developments
Be aware of and assist in controlling current budgeted and forecasted revenues, payroll, and all relevant product costs
Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive and service-oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in a friendly and courteous manner
Maintain regular attendance in compliance with the FIVE Standards, as required by dynamic scheduling
Prepare and submit required reports in a judicious manner

Requirements

What We’re Looking For

A hands-on approach with a ‘can-do!’ work attitude
A commitment to delivering exceptional guest services with a passion
Ability to find creative solutions while taking ownership for all duties and tasks assigned
Teamwork-oriented
An outgoing personality – and fun-to-work-with energy!
Previous Restaurant Supervisor experience of 2-3 years is a plus
Fluency in English (written and spoken) is essential
Proficiency in multiple languages is a bonus
Strong working knowledge of industry regulations

Benefits

Unmatched ‘FIVER’ Benefits

Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.