About the job
To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
All rules & regulations are strictly adhered within the hotel including hotels policy on fire and safety as well as hygiene regulations including HACCP.
The sales are driven to the outlets full potential and that budget is adhered to.
A High quality of product and service is maintained in the outlet.
Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Innovation and new ideas are fostered, collected and communicated to the Head of Department.
The growth of internal talent within the outlet is successfully implemented.
Support and implement new Talent Development initiatives.
Identify internal and external talents* that match Kempinskis DNA values.
Support career development by training and assigning multi-tasking.
Grow talent in order to present candidates in quarterly Talent Transfer Calls.
Give constant feedback to all employees of the outlet.
Conduct yearly performance appraisals and competency review for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance.
Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Execute and demand the team to execute the highest level of service and set-up standards at all times.
Set an example in terms of service, products and guidance of the team that reflects the concept.
Perform up selling for all items offered by the department assigned as well as offering alternatives.
Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
Kempinski Hotel Mall of The Emirates
In the heart of Dubai is the five star Kempinski Hotel Mall of the Emirates, directly connected to the world-class Mall of the Emirates, guests can enjoy easy access to over 700 shops. 388 rooms and suites offer spectacular views of Dubais skyline, with 20 unique Aspen Chalets overlooking the incredible slopes of Ski Dubai. Indulge in Dubai’s top dining with authentic Levantine cuisine at Olea, Spanish tapas and paellas at Salero and afternoon tea at Aspen.
Ideally located in Sheikh Zayed Road with easy access to the Metro, it’s the perfect starting point to discover Dubais beaches, golf and best attractions.
Downtown Dubai and Burj Khalifa are also only minutes away. Kempinski Hotel Mall of the Emirates is one of Dubai’s best hotels for leisure or business with 17 impressive meetings and events facilities.