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About the job
The Resident Resource Executive takes responsibility of coordinating for resources that are provided by Help AG to customers to join as part of their organization’s IT security team, for a contractual period. The Resident Resource executive would take part in the entire resourcing lifecycle, starting with requirements alignment with customer, recruiting, onboarding, contracts, commercials, until offboarding or re-integration.
Responsibilities
Day to day coordination with resource on various operational related activities.
Execute the entire lifecycle of resident resourcing (search, selection, onboarding performance improvement plans and offboarding).
Adverting open roles on company website and professional networking sites like LinkedIn.
Coordinate with external recruiters/agencies for sourcing candidates and initial shortlisting.
Coordinating with the customer and facilitating selection.
Coordinate security clearances and other onboarding pre-requisites gathering.
Monitor the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email ID and IT asset assignment and customer-site deployment.
Participate in meetings with customers and prepare reports when necessary.
Maintain detailed and up-to-date records of resident resources, including (but not limited to) contact details, compensation, project numbers, appraisal history, etc. (including any special considerations or arrangements).
Creating templates for performance reviews.
Coordination of resident resource contracts (SOW, CRs & Performance).
Collecting timesheets from resources deployed at various customer sites.
Qualifications & Skills
Degree in Human Resource/ Business Administration / Information Systems / Computer Engineering or relevant industry experience.
Customer and team-focused attitude.
Active listener, with strong interpersonal skills with the ability to collaborate well with others.
Knowledge and understanding of the UAE Labour Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations.
Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
Knowledge and understanding of the PMI Project Management Framework would be good to have.
Significant experience of stakeholder and communication management.
People-management & conflict-management.
Excellent organizational skills, ability to influence and manage customer expectations.
Excellent communication, presentation, and reporting skills.
Flexible work approach should be willing to work extra hours based on the job requirements.
Benefits
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Annual flights tickets to home country.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open door policy.
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business
