About the job
Contributes to the success of the salon by providing friendly, professional, efficient and courteous customer service to our clients during their salon experience while ensuring the reception environment well maintained. To provide and maintain the highest standard of services, recommendations for client homecare, daily operational procedures and overall excellent client care, resulting in repeat client visits and increased sales in the salon.
To be a team player to ensure the highest possible standards of service delivery.
Be welcoming, friendly, professional and tactful in all communications with clients.
Greet and direct clients to the appropriate area.
Notify salon staff of the presence/arrival of clients.
Answer a high volume of calls and maintain a rapid response rate according to the standards.
Log information on calls received, where required, and maintain detailed and accurate records.
Establish and maintain effective working relationships with colleagues, management and clients.
Perform reception duties in an efficient, professional and courteous manner.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Assist clients with booking appointments.
Promote retail products, packages and special offers.
Communicate to management any and all occurrences involving staff or clients in the salon that require attention.
Handle clients questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete client satisfaction.
Maintain a positive attitude and contribute toward a quality work environment.
Ensure that personal grooming and appearance standards are maintained at all times.
Be flexible with schedules in an attempt to support the needs of the salon.
Perform any other related duties as determined necessary by management.
Minimum 1-2 years experience in a hotel, salon or spa, in a reception or customer services role in UAE.
Proficient with office administration.
Excellent communication skills.
Proficient with MS Office.
Able to anticipate problems and recommend solutions.
Able to identify opportunities to improve salon and work environment.
Able to complete quality work in an efficient manner within agreed timeframes.