About the job
Who are we?
When you think of food delivery in the MENA region, wed be surprised if Talabat didnt pop into your mind first!
Since delivering our first order in Kuwait in 2004, weve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, Talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on
Talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers.
The purpose for this role is to drive focused approach with our regional key account partners to maximize their performance, deliver on their needs and requests, give them insights, negotiate deals and special contractual terms.
Whats On Your Plate?
Manage regional stakeholders of key accounts and assist Key Account managers with the necessary support for them to grow their portfolios. Support regional key account manager to drive key partners to become generators of revenue for NFV.
Define projects that will optimize key accounts performance, and ensure their engagement and satisfaction. and conduct regular business reviews so that Key Account have full visibility onto their performance across countries
Identify revenue opportunities from each of the Key Strategic Partners.
Drive growth through major key partners, that act as a customer acquisition for the NFV business
Build weekly/monthly reports, track & communicate performance data
Establish, build, and maintain strong relationships with regional stakeholders of our strategic partners
Guide and empower local key accounts managers to drive growth of key vendors
Understand marketing calendars for brands, strategize, plan & execute regional campaigns supported by our key partners
Build visibility internally and externally via deep data analysis & cross functional business reviews
Identify industry tends
Work to define projects, processes, solutions, systems that help talabat and key partners meet their objectives
What Did We Order?
5 + Years, experience in Customer Success and/or Account Management , experience e-commerce is a plus
Commercial knowledge in e- commerce for vendor performance
Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex relationships
Knowledge on revenue generation, vendor performance, commercial topics, marketing
Demonstrated ability to work independently and remain motivated
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
Ability to break down problems and structure solution
Familiar with account management or customer management , ability to use account management tools,
Experience in creating frame work and SOP
Experience working across categories or across multiple countries is preferred (but not mandatory)