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About the job
An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of Food and Beverage innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.
Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.
The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.
Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.
Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services after all, FIVE knows how to throw an exceptionally good party!
“This is unashamedly about luxury,” – Daily Mail.
Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurichs stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVEs hallmark musical stylings including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVEs signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurichs wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.
Watch out for FIVE LUXE, JBR
Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool – and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for FIVERs that constantly flock to FIVE from around the globe to enjoy the brands bespoke entertainment offerings.
So, stay tuned!
The Team
Our Food and Beverage team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.
The Candidate
As Pool Manager, you will join a committed Food and Beverage team, driven with the intent of delivering FIVE-star experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.
As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.
We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think on your feet during changing situations is also essential.
Youll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities
Constantly aim to achieve FIVEs Mission and Vision for the Social Pool
To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
To observe daily conditions of all physical facilities and equipment in the department; make recommendations for corrections and improvements, as needed
To prepare colleague schedules, which allow for high-levels of service while controlling labour costs
To communicate with other departments to ensure a supporting team of professionals
To communicate with the Chef and F&B management to discuss menus, marketing strategies and guest comments and concerns
Liaise with the Sales team for coordination of future/current events, ideas and suggestions to introduce promotional activities
To ensure a safe working environment for all colleagues within the venue
To forecast covers and revenues and schedules for the same accordingly
To recommend salary adjustments, transfers, promotions and dismissals
To prepare daily and weekly payroll as required by the Controller
To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
To complete and conduct regular performance evaluations for all colleagues as per FIVEs policies
To manage, control and promote good public relations while handling complaints or concerns of all guests
To handle all inventories directly involved with the operations of the venue
To effectively utilise the computer system in ringing, printing and closing checks as well as shift reports or any other office usage
To properly handle and report employee and guest incidents
To respond properly in any emergency or health and safety situation
To continually be aware of departmental needs as they relate to production and staffing
To forecast workloads and check work schedules prepared by subordinate managers for all venue colleagues
To develop job descriptions and review them periodically to ensure their continuing effectiveness
To control standards, performance, colleague conduct, dress code, appearance, hygiene etc. according to established FIVE policies
To formulate and recommend changes to improve colleague performance and teamwork
To assist and produce divisional budget, revenue and expenses
To be thoroughly knowledgeable in all facets of Human Resource Management – interviewing, evaluating, disciplining and termination as well as all administration-related HR activities
To identify potential problems and ask for assistance before operational or any other breakdowns occur
To provide lateral service within the hotel premises, whenever needed.
Ensure venue complies with regards to health and safety, HACCP and hygiene regulations
Ensure targets set by FIVE are met (i.e. JD Power, LQA, HACCP, COS etc.)
Develop service relationships with regular guests in order to achieve optimum service levels that are FIVE-star
Requirements
What Were Looking For
A hands-on approach with a consistent can-do! attitude and a fun-to-work with energy
Commitment to delivering exceptional guest services with a passion
An ability to find creative solutions while taking ownership for all duties and tasks assigned
Strong working knowledge of industry regulations
Previous relevant experience is a plus
Fluency in English (spoken and written) is a necessity
Proficiency in multiple languages is a bonus
Benefits
Rewards At Work! Benefits For Life!
Live the exciting FIVE Life
Attractive incentive schemes
Rapid career advancement
