About the job
Job Requisition ID: 154636
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To carry out accurate diagnostics based on symptoms and fault codes and effective first-time repairs on all makes, all models passenger cars, thereby providing complete customer satisfaction with due regard to relevant quality and safety standards.
What you will do:
Liaise with Service Advisor/s and customers to ensure exact vehicle fault symptoms are identified prior to diagnostic checks
Diagnose the vehicle in order to determine the cause of malfunctioning, including use of latest technological applications such as all vehicle makes/models programming, diagnostic and monitoring software
Where necessary, conducts road tests to identify defects and validate repairs
Assesses the cause of failure to determine the parts requirement and submits appropriate reports that enable decisions to be made on repairing the unit(s) and the use of spare part
Plan and carries out the necessary repairs on-site and in workshop using standard tools and instruments and with perceived allotted time frames
Make cost effective use of materials and available timeframe in order to maintain the highest productivity levels that are aligned with operational KPIs
Jobs to be completed within the final quoted price
Liaison with Branch Manager or Workshop Supervisor to ensure timely availability of parts for repair works and reports any discrepancies in a timely manner
Remain abreast with latest regulations, within the industry and tools are kept to the required standards
Supports and mentors Level 1 & Level 2 technicians, plus other associates
Support the Branch Manager and Regional Manager with people management responsibilities including hiring, training, planning and assigning daily duties for staff
Work within all H&S legislation, ensure all safe work practices are followed & that there is common communication within a team repair
For site repairs – communicate with clients to ensure the safe isolation of the vehicle for the duration of the repair, observe & follow all site specific safe working practices
Safe disposal of all discharged lubes and good housekeeping practices
Any other duty or task as reasonably required
Required skills to be successful:
Master Technician certification or industry equivalent
Able to support, coach and guide other members of the team in the workshop
Up to date with the latest technology
About the team:
The role will report to the Branch Manager and you will be working in a busy workshop environment in Dubai.
What equips you for the role:
5-7 years experience as Diagnostic Technician, retail automotive experience.
Valid UAE driving license
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.