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About the job
ARENGY is a Digital and Cybersecurity Consulting Company operating in the Middle East from Dubai. Our customers are the most successful industry leaders executing projects around the globe. We are partnering with one of the leading Banking & Insurance Company in Dubai. We are looking for an IT Systems Engineer.
Job Description
IT System Engineer role will be responsible for maintaining and supporting our Wintel & Linux hybrid platforms and its underlying infrastructure.
The role requires excellent communication skills, ability to take ownership and analytical skills.
Key Responsibilities
Systems & infrastructure:
Ensuring overall system and server uptime, availability, reliability and security
Maintain systems updates using SCCM and WSUS
Monitoring and maintaining including configuration & security management, patching, automation, hardening and system upgrades
Evaluate organizational vulnerabilities within assigned area of responsibility
Design, test, perform upgrades and patches to installed operating systems and software deployment using SCCM
Managing Antivirus Solution
Keeping updated, accurate and reliable backups of application and databases
Coordinate with all stakeholders and management of projects related to systems
Develop plans, schedules, and requirements for deployment of systems
Liaising with 3rd party vendors, IT providers, etc. for specific requirements
Documenting policies and procedures
Diagnose, troubleshoot, and resolve system issues and/or respond to server outages
Maintain reliability of systems by monitoring, running tests, and troubleshooting
Monitor threats, alerts, security vulnerabilities; conduct regular reviews of security against policy goals
Manage, research, and resolve complex end-user escalation incidents
Manage Hyperconverged and video conferencing systems and integrations
Manage and supporting Citrix infrastructure
Manage VMware Infrastructure
Manage server environment with Windows and Linux operating Systems
Managing Active Directory and Group policies.
Manage office365 tenant and all its collaborative suite (Teams, SharePoint, OneDrive)
Manage Microsoft Intune Mobile Device Management solution
Execution of infrastructure changes in compliance with given guidelines and procedures.
Managing Redhat Servers, patching and vulnerability management.
Manage PRTG Enterprise Infrastructure monitoring solution.
Other Responsibilities/descriptions
Document best practices and support procedures
Participate in internal and external audits related to the area of the role and execute necessary actions as per the timelines.
Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
Maintain inventory and asset configuration documentation
Interact with customers and staff at the technical level, as required.
Profile / Requirements
Communication and Soft Skills:
Maintain excellent communication skills in English, both verbal and written
Accountability, Flexibility, Sense of urgency, Transparency, and participation.
Adherence to organization processes, procedures and agreed ground rules
Keep critical and analytical thinking and creativity
Maintain active listening and empathy ability to listen and understand users to address their needs
Be a team player to work with a team and influence a positive collaborative culture
Prioritize workload appropriately based on the impact on the business
Qualifications
Bachelor or master’s degree in an IT related field or equivalent hands-on experience
6 plus years’ experience in the relevant role
2 plus year experience in the role of SCCM/Patch Administrator
ITIL v3 Foundation Certification
Microsoft Certified Solutions Expert (MCSE) certification
Redhat Linux Certification
VMware Certification preferred.
Certifications
Microsoft Certified Solutions Expert (MCSE) certification
Redhat Linux Certification
VMware Certification preferred.
