About the job
Manages the operation, and support of the companys Helpdesk, Printers hardware infrastructure, including selection, installation, and maintenance.
Provide Remote Support over the phone to different regions.
Provide field support for stores at different location in all over UAE
Identify, configure and rollout system hardware & software installation in accordance with company policy.
Provides skilled technical support/delivery capability, with minimal supervision, for the current and future delivery, support, and maintenance of production servers in the technical operations environment.
Complies with operational standards, procedures, and best practices.
Good Understanding about the POS systems
Manages and supports engagements with third-party hardware vendors during procurement and maintenance.
Manage upgrades in software and hardware
Experience (Yrs& Field) : 3-5 years
Educational Qualification: Bachelors in Computer Science
Professional Certifications : MCSE, CCNA
Skills & Abilities:
Helpdesk Support with client management.
Extensive troubleshooting skills.
Basic Understanding of Firewalls and Networks, including Routing and Switching.
Good communication skills.
Should be able to work under pressure