Housekeeping Coordinator Full Time

About the job
About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park is looking for a dedicated and meticulous Housekeeping Coordinator to join our extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai, Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your Day to Day

The main responsibility of Housekeeping Coordinator is attending the control desk telephone, building communication within colleagues and between Housekeeping and other departments, as well as maintaining the administration services.

Implementation and maintenance of brand standards and standard operating procedures
Implementation of quality assurance programmes I Toolkits
Implementation of quality assurance programmes I Toolkits
Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards
Responsible for entering accurate room status into computer daily and investigate discrepancies
Maintains and update administrative data
Maintains working area and equipment in a proper state of cleanliness and repair
Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
Attends meetings and training sessions as required
Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
Work effectively with customers and colleagues from different viewpoints, cultures and countries
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Anticipate guests’ needs, handle guest enquires, and solve problems
Create a positive hotel image in every interaction with internal and external customers
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests
Adhere to InterContinental Hotel Group Corporate Code of Conduct; Adhere to Housekeeping Policies and Procedures
Report problems to Management with suggestions for resolution
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

What We Need From You

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

Previous administrative experience in hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel
Telephone Etiquette
Previous experience in payroll and purchase orders is an advantage
Organizational skill

What We Offer

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®? family. Let’s Go Further Together.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.