To ensure that beverage outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times, following Emirates Palace Mandarin Oriental standards.
To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.
To ensure that the staff entertains the guests in the bar.
To train the bartenders in freestyle, mixology, and cocktails.
To conduct daily pre-shift briefings to employees on preparation, service, and menu.
To approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items.
To use approved suggestive selling techniques to upsell products with higher profit margins.
To maintain knowledge of bar inventory and wine selection to respond appropriately to guest questions.
To maintain a thorough knowledge of beverage recipes and mixing procedures.
To maintain responsibility for the setup and cleanliness of the entire bar.
To be responsible for an attractive display of the beverage selection.
To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger, and customer ledger.
To evaluate the bar and beverage menus and give suggestions for improvement to the Restaurant Manager / F&B Manager.
To ensure that the bar/lounge and the other beverage outlets are stocked with mise-en-place and kept clean and tidy at all times.
To have a thorough knowledge of how to handle intoxicated individuals.
To have full knowledge of alcohol and liquor policies and regulations, and comply fully with them.
To maintain the bar reservation list, and check the bar reservations list frequently during the shift.
To prepare the bar business and marketing plan, together with the Restaurant Manager and budget together with the F&B Manager
To liaise with the Kitchen and Beverage department on daily operations and quality control.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
To ensure that the bar/lounge and the other beverage outlets’ cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
To establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the bar is adequately equipped.
Conduct monthly inventory checks on all operating equipment and supplies.
To control the requisitioning, storage, and careful use of all Operating Equipment and Supplies.
To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
To ensure effective payroll control through a flexible workforce, maximizing utilization of employees, and close cooperation with other Food & Beverage Outlets.
To analyze the budget, and takes action when required.
To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan.
Skills & Requirements
Diploma or degree in hospitality management
Excellent overall communication skills
The ability to work well in a team environment
Possess a pleasant and outgoing personality
Diverse experience is a plus
Able to multi-task
Arabic language is a must