Floor Supervisor, In-Room Dining Full Time

About the job
An Exhilarating Opportunity

Are you ready to be part of our trailblazing FIVE Tribe thats setting the Gold Standard in Food and Beverage? FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, next-level experiences for our guests and other FIVERs. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.

FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance, and community.

The Team

FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-styled Vibe and use it to create Insta-perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our In Room Dining Team as Floor Supervisor, In-Room Dining to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organizations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture, and diversity.

Key Responsibilities

Lead, motivate, and supervise the team to ensure smooth operations and exceptional guest service.
Train and develop staff members on service techniques, menu knowledge, and company standards.
Delegate tasks effectively, set performance expectations, and provide constructive feedback.
Foster a positive work environment that encourages teamwork, professionalism, and a guest-centric approach.
Ensure that guests receive prompt, friendly, and personalised service throughout the in-room dining experience.
Monitor service standards to maintain consistency and exceed guest expectations.
Handle guest inquiries, concerns, and complaints, resolving them in a timely and satisfactory manner.
Maintain a comprehensive understanding of the menu offerings, including dietary restrictions and special requests.
Oversee the order-taking process and coordinate with the kitchen and other departments to ensure accurate and timely delivery of orders.
Monitor order tracking systems and ensure efficient communication between staff members and the kitchen team.
Ensure proper set-up and presentation of in-room dining orders, including tableware, condiments, and additional amenities.
Monitor order accuracy, ensuring all items are delivered as per the guests request and quality standards are met.
Monitor and maintain inventory levels of in-room dining supplies, including food, beverages, and amenities.
Coordinate with the purchasing department to replenish stock and manage par levels effectively.
Conduct regular inventory checks to minimize waste, control costs, and ensure proper stock rotation.
Collaborate with the In-Room Dining Manager to develop menus and introduce new items based on guest preferences and market trends.
Ensure compliance with food safety and hygiene regulations, as well as company policies and procedures.
Conduct regular inspections to maintain cleanliness, organisation, and proper functioning of all equipment and workstations.
Identify operational inefficiencies and propose solutions for process improvements.
Assist the In-Room Dining Manager in developing standard operating procedures and implementing best practices.

Requirements

What We’re Looking For

High school diploma or equivalent; a degree in hospitality or related field is preferred.
Proven experience in a supervisory role within an in-room dining or room service department.
Familiarity with Forbes and Leading Quality Assurance (LQA) standards is advantageous, demonstrating a commitment to exceptional quality and service.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
Excellent communication and customer service skills.
In-depth knowledge of food and beverage operations, including menu planning and service techniques.
Familiarity with point-of-sale (POS) systems and order tracking software.
Ability to work flexible hours, including weekends and holidays.
Knowledge of food safety regulations and practices.
Strong problem-solving and organizational abilities.
Attention to detail and a commitment to delivering exceptional guest experiences
‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Benefits

Work Smart, Play Hard! Unmatched FIVER Benefits for Life!

Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.