About the job
DMCC is a center of global trade. Headquartered in Dubai, DMCC is the worlds most interconnected Free Zone, home to over 22,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai, or delivering high performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubais position as the place to be for global trade today and long into the future.
The Executive Loyalty program will oversee the daily operations of the loyalty program. He/she will be responsible of handling the initiatives end-to-end to ensure a differentiated experience for both customers and partners. The role holder will ensure continuous improvement of the program for optimal performance, positive members behavior and increased engagement/retention.
Prepare and execute loyalty initiatives to drive business objectives and align with stakeholders accordingly. Manage the day-to-day operations of the loyalty program.
Assess performance and execute focused analysis to measure program results and provide actionable recommendations and insights. Manage seasonal promotional campaigns.
Support the onboarding of partners onto the program and act as a central point of contact for them with regards to all queries and concerns about the loyalty program.
Analyze and interpret customer data to identify key drivers for optimization and improve outcomes.
Identify and implement innovations that help drive efficiencies, reduction in the cost of acquisitions and better customer experience.
Continuously identify program improvement opportunities, develop, and implement necessary solutions in coordination with relevant stakeholders.
Work with relevant stakeholders to create optimal approaches for product releases, testing, and organize subsequent findings for enhanced program performance.
Support in the preparation of annual budget in consultation with Line Manager.
Prepare reports and presentations to share program performance and insights.
Support the development and implementation of program policies and procedures.
Bachelors Degree in business administration, management, Marketing, or related field
3-5 years experience in Loyalty Management, Customer engagement, CRM function
Strong experience of planning and coordination of Loyalty Campaigns and client acquisition programs.
Experience in products and processes of loyalty management.
Effective customer relationship management skills.
Strong analytical skills and ability to collate and synthesize diverse data insights into a coherent narrative analysis.
The successful candidate will enjoy the following:
Working at the worlds best Free Zone with highly motivated colleagues
A very diverse workforce from all around the globe
Well-being initiatives all over the year
Market competitive basic salary
Annual flight allowance
Other alternative family benefits
Discretionary bonus schemes
Generous annual leave
Medical and life insurance cover
Free covered parking
Retail discounts with over 450 outlets across JLT.