eCommerce Key Account Manager Full Time

About the job
eCommerce Key Account Manager (eKAM)

Functions

E-Commerce

Sales

Sellin & Sellout target management

Pricing and Promotions executions

Account Management

Key Accounts – Amazon, Noon and Other eCommerce Players in UAE

Analysis

Data driven decision making

Reconciliation

Account-wise reconciliation management

Job Description

An E-Commerce Key Account Manager is responsible for managing and nurturing relationships with key e-commerce accounts to drive revenue, increase market share, and ensure a positive customer experience. This role plays a critical part in the success of an organization’s e-commerce operations by understanding the needs of key accounts, optimizing product listings, and collaborating with cross-functional teams.

Key Responsibilities:

Account Management:

Develop and maintain strong, long-term relationships with key e-commerce accounts.
Serve as the main point of contact for account inquiries, issues, and requests.
Regularly communicate with key account partners to understand their goals and challenges.

Sales and Revenue Growth:

Set and achieve sales targets (sellin & sellout) and revenue, margin goals for each key account.
Identify opportunities for upselling and cross-selling products and services.
Develop and execute strategies to increase sales and market share within assigned accounts.

E-Commerce Optimization:

Collaborate with the e-commerce team and cross functions to optimize product listings, content, and imagery on e-commerce platforms.
Ensure accurate and up-to-date product information, pricing, and inventory levels.
Monitor and analyze key account performance metrics and recommend improvements. (Traffic & Conversion KPIs)

Strategic Planning:

Develop and implement account-specific business plans (JBPs) and strategies.
Plan & execute the right mix of sellout programs in collaboration with Trade & Brand Marketing Teams
Stay informed about industry trends, competitor activities, and market developments.
Provide input on pricing strategies, promotional activities, and product launches.
Forecast for the platform demand with Supply Chain Team to ensure right fill rates to the platforms

Customer Support:

Address customer inquiries, concerns, and issues promptly and effectively.
Work closely with customer support teams to ensure a seamless customer experience.
Identify opportunities to enhance customer satisfaction and loyalty.

Cross-Functional Collaboration:

Collaborate with marketing, supply chain, and product development teams to align strategies and initiatives.
Share insights and feedback from key accounts to inform product development and marketing efforts.

Reporting and Analysis:

Prepare regular reports and presentations on key account performance, sales trends, and market insights.
Use data and analytics to make informed decisions and drive improvements.

Qualifications:

Bachelor’s degree in business, marketing, or a related field (MBA is a plus).
Proven experience in e-commerce sales, account management, or related roles preferably with experience within Pure Players in the region (Amazon, Noon)
Strong understanding of e-commerce platforms, marketplace dynamics, and online retail trends.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to interpret data and draw meaningful insights.
Goal-oriented, self-motivated, and able to work independently.
Proficiency in using e-commerce management tools.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.