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About the job
An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of entertainment innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class guest experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.
Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and dazzling Dubai Marina skyline, this lifestyle hotel boasts 470 luxurious rooms and suites with ocean or city views.
The resort is a party and culinary hot spot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether you are looking for a gourmet dining experience or want to dance the night away, our resort creates laid back or high energy choices from breakfast to the early hours as you design your stay.
Design your vibe at FIVE Jumeirah Village, a glorious city chic hotel that captures the pulsating excitement of new Dubai.
Visitors curate their own high-rise private pool celebrations (the property boasts of 270 pools), sunbath in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a culinary smorgasbord and first-rate guest services after all, FIVE knows how to throw an exceptionally good party!
“This is unashamedly about luxury,” – Daily Mail.
And opening soon: FIVE Zurich!
A sneak peek of this exciting new project, which opens in 2022, reveals that this newly revamped lifestyle hotel and Swiss hot spot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests, overlooks the city center from Zurichs stunning Uetliberg plateau and will offer 149 rooms and 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVEs hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVEs characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.
So, stay tuned!
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life you will have a passion for your role, will disrupt norms and have the best time of your life – as a world of opportunity awaits you!
Our Front Office Team are the final piece of the puzzle, they are cultured yet trendy hosts with an intuitive ability to anticipate guests needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting memories for our guests that last a lifetime.
As Duty Manager you will join a committed Front Office team driven with the intent of delivering FIVE-star guest experiences to an international diaspora in the heart of vibrant Dubai.
As our ideal candidate, you have proven server experience in a highly active environment. Your organisational, communication, and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.
Youll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities
Be passionate about maintaining a service standard that embraces time as the new luxury and therefore deliver FIVE-style service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!
Work closely with Guests to greet, converse, and assist with enquiries – especially when VIP Guests and long-stay Guests
Occupy the hotel lobby and other public areas, particularly at busy times
Engage Guests in conversation, and provide general assistance
Manage, record, and resolve all Guest complaints promptly and effectively
Meet and greet VIP Guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay Guests
Understand all credit procedures and ensure they are applied
Stay current and up-to-date with all hotel products, services, policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements
What Were Looking For
A Hands-on approach with a can-do! work attitude
A commitment to delivering exceptional guest services with a passion
An ability to find creative solutions while taking ownership for all duties and tasks assigned
Good knowledge of Health & Safety and security procedures
Luxury hospitality experience as a Duty Manager or similar role
Teamwork-oriented
A positive, hardworking and outgoing personality – with a fun-to-work-with energy at all times!
Experience in managing a diverse team
Previous relevant serving experience is a plus
Fluency in English (spoken and written) is a necessity
Proficiency in multiple languages is a bonus
Strong working knowledge of industry regulations is beneficial
Benefits
Rewards At Work! Benefits For Life!
Live the exciting FIVE Life
Attractive incentive schemes
Rapid career advancement
Team-spirited colleagues
