Department Manager Full Time

About the job
Position

As Department manager, you will be responsible for the management of a department and a team. You will lead by example, spend most of your time on the shopfloor developing the business and your client portfolio. You will be a talent manager, talent promoter, and will closely work with the operations team to ensure all processes in store.

Your impact

Business and client developer

Being responsible for the sales & profitability of your category
Regularly analyze the category’s performances and implement the right action plans when needed
Implement clienteling actions and coach the sales Assistants
Being the link between the Store Management and the department
Provide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the Store Manager and Operations & Performance Manager

Brand promoter and client ambassador

Promote the brand internally and externally in your daily environment
Guarantee that every client receives the utmost experience in store
Help the staff succeeding in engaging and connecting with their clients to increase their loyalty
Ensure that the image of your department is constantly consistent with brand guidelines
Ensure that all the processes are compliant with the internal policies

Process owner

Guarantee stock safety, accuracy and compliance
Organize and plan the activities of your department: Support the store management in defining the staff schedule

Talent Manager & Skills Developer

Lead and manage the department staff
Create and maintain a positive and motivating work environment
Develop a strong team spirit
Coach regularly each member of your team ensuring they offer the clients the utmost experience in store

Profile

keys for success

Education:

Business School, University or “equivalent experience”

Experience:

Retail experience required
Experience in luxury/fashion business a plus

Competencies:

High product and fashion sensitivity
Commercial awareness and business sense
Strong selling skills
Ability to manage and develop teams (coaching)
Clients-centric: ability to understand and go beyond the client’s needs to offer the utmost client experience
Organizational skills, sense of priorities and agility
Good interpersonal skills, ownership, empathy and curiosity
Ability to manage multiple priorities in a fast-paced environment
Detail oriented, highly organized
Excellent written and verbal communication skills.
Ability to interact with all levels of the organization
Flexibility to work a retail schedule including evenings, weekends, and holidays

Languages: Fluent in Arabic and English, proficiency of other language(s) will be an advantage

Contract type: Permanent Job