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About the job
Job Description
Quiqup’s vision is to become the driving force behind the success of the rapidly growing e-commerce ecosystem in the MENA region. The company aims to shape the future of e-commerce in the Middle East by enabling businesses to concentrate on growth while Quiqup handles all post-checkout operations. Quiqup is committed to making the e-commerce experience in the MENA region as seamless and efficient as possible by providing an API-driven, modern, and configurable solution that solves all e-commerce fulfilment needs across the value chain from product storage to global shipping.
About the role:
The Customer Support team is the beating heart of the company. It touches every element of Quiqup; it is, quite literally, the nuts and bolts of the business, the glue that holds it all together. Its what ensures our clients and customers get what they want, when they want it, how they want it in perfect condition.
What youll be doing:
You will act as a logistical liaison between our partners and the internal operations
You will act as a first point of contact and face of Quiqup
You will save the day often, very often!
You will take inbound calls and also make outbound calls to support our stakeholders
You may be required to dispatch, coordinate and pin check orders as needed
You will respond to customers requests, complaints and compliments
You will be trouble shooting logistical challenges in real time
You will be responsible to clearly communicate Quiqups operations to our partners
You will be required to observe and report on trends, opportunities and challenges faced in your role
You will be required to communicate these with partners and internal cross functional teams to proactively drive innovation within the organisation
It’s a great opportunity
Joining a fast growing startup is the fastest way to accelerate your career
You will be one of the first people to hold this role in our organization which means that you will have a unique opportunity to work with senior business leaders to design the function into something exceptional
Exposure to full organisation, enlisting the support of specialists across all functions within the organisation
About you:
Degree in any field preferred
1-2 years experience in a similar role, managing relationships with stakeholders
Flexible to work evenings, overnights and weekends – 6 days a week 24/7 on rotational basis
An excellent communicator with professional, business level English (a must) and Arabic (a bonus)
An empathetic approach to customer service, being supportive and highly
Organised and proactive – ability to juggle 101 things and deliver results
Tech literate
Willing to learn and push to the next level
An entrepreneurial mindset
Adaptable to different situations and ability to evolve through time
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Passionate about using analytical skills to identify problems, find solutions, and improve relationships
Knowledge of e-commerce or logistics space is a plus
