About the job
Anomali delivers earlier detection and identification of adversaries in your organizations network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomalis approach enables detection at every point along the kill chain, making it possible to mitigate threats before any material damage to your organization has occurred.
We are seeking a Senior Customer Success Manager with extensive experience in SIEM (Security Information and Event Management) to join our team. As the primary point of contact for our customers, you will play a crucial role in their post-sales journey. Working with some of the largest companies globally, you will be responsible for aligning their business goals, security objectives, and expected outcomes with our Anomali solutions. Building strong relationships with key stakeholders and driving adoption, value delivery, and customer satisfaction will be key aspects of your daily responsibilities.
Foster trusted advisory relationships with CISOs, SOC leaders, CTI management, and SOC/CTI analysts
Bridge the gap between customer business goals, security objectives, and desired outcomes from their investment in Anomali solutions
Identify and define tailored use cases for Anomali products that align with customer security objectives
Establish measurable success criteria based on customer goals
Drive customer adoption, accelerate business value, and maximize ROI from their investments
Advise customers on optimizing and maturing their SOC and CTI programs
Understand customer pain points and facilitate communication between Product Management and Engineering to drive solutions
Maintain regular engagement with customers at all levels, highlighting program milestones and communicating product value to leadership
Monitor and review customer engagement, adoption, and usage analytics, identifying risks and developing risk mitigation plans
Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Skills and Experience:
5+ years of customer-facing experience with leading SIEM vendors
Proven ability to manage high-touch, high-visibility post-sales engagements
Strong communication and interpersonal skills for effective customer interaction
Track record as a trusted advisor, driving business value and engaging with C-suite and client teams
Intellectual curiosity, quick learning ability, and analytical skills
Demonstrated passion for helping others
Previous sales experience is a definite plus
Strong consulting and project management skills
Willingness to travel occasionally (10-25%) for strategic customer engagement and on-site visits
Equal Opportunities Monitoring
It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications, and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual’s disability, race, religion, sex, age, or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.
If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at email@example.com.