Customer Service Intern – Emergency Services Full Time

About the job
Responsibilities:

Monitor and respond to customer inquiries in a timely manner via non-voice communication channels, ensuring high-quality and empathetic assistance.
Handle emergency service-related queries, such as vehicle breakdowns, roadside support and emergency fuel inquiries.
Collaborate with cross-functional teams, including operations and producers, to address customer concerns and provide effective solutions.
Provide step-by-step guidance to customers on using the Cafu.com app during emergency situations, including requesting immediate assistance and tracking service providers’ arrival.
Maintain accurate and detailed records of customer interactions, issues, and resolutions within our customer support system.
Escalate complex issues to senior team members or supervisors as needed while taking ownership of cases until they are resolved.
Stay up-to-date with Cafu.com’s emergency service offerings, policies, and procedures to provide accurate and relevant information to customers.
Continuously identify opportunities for process improvement and contribute to refining customer support workflows.

Qualifications:

Currently enrolled in or recently graduated from a relevant degree program (e.g., emergency management, customer service, communications, hospitality, etc.).
Strong passion for providing excellent customer service and helping others during emergency situations.
Exceptional written communication skills, with the ability to convey complex information clearly and concisely through non-voice channels.
Empathetic and patient demeanor with the ability to remain calm under pressure.
Ability to multitask, prioritize, and manage time effectively while handling multiple customer interactions.
Proficiency in using technology and willingness to learn new tools and software quickly.
Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.
Fluency in English is required; Arabic is a plus.

Benefits

A collaborative environment where diversity is celebrated.
A flexible workforce. Our people are based in Dubai, but you can work from anywhere in the world.
A highly competitive market salary with housing and transport allowance.
A fast-moving supportive company where everybody takes ownership over their work.
An opportunity to share in the success of the business with stock options for qualifying employees.
The opportunity to work on a product with growing global appeal.
Work with some of the most talented people in the industry from well-known digital brands.