Customer Care Executive Full Time

About the job
Company Overview

We specialize in freight forwarding, customs clearance, warehousing, and transportation services. Our experienced team of professionals is dedicated to providing the highest quality of service to our customers. With our global network of partners, we are able to provide cost-effective solutions for all your logistics needs.

Core Functions:

Ensures efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
Duties / Responsibilities:

Builds relationship with guests to delight and gain loyalty.
Meets and greets all guests on arrival and in-house guests.
Ensures all interaction with guests is handled professionally and care adhering to hotel’s policies and procedures.
Be well verse with the daily arrival and the type of guests arriving.
Assists with registration and to get full details required from guests.
Escorts VIPs, long staying guests, regular guests and other guests who need assistance to their rooms.
Performs In-room check-in as appropriate.
Ensures all amenities are in room prior to guest arrival.
Takes ownership in solving guest problem and concern.
Updates guests’ needs and request inside the guest profile.
Assists guest to reconfirm or change flight and informs guests of the status.
Assists guests with luggage upon check-in and checkout.
Ensures guest is properly checkout from the system.
Ensures that all accounting policies and procedures are followed at all times.
Achieves customers’ expectations and performance targets of the department.
Ensures all arrival guest profiles are updated correctly.
Ensures all guest profiles are merged correctly to have detailed guest history recorded
Ensures that all reception emails are responded in a timely manners
Ensures that all late departure rooms are physically checked and report given to the Duty Manager.
Ensures that no show bookings are charged on the daily basis, and report submitted to the Duty Manager.
Ensures all arrival rooms are assigned and rooms inspected prior to the guest arrival.
Ensures that all late departure/early arrival fees are charged correctly.
Carries out the credit check report (high balance) when assigned to do so by the Duty Manager.
Performs all Guest Service Executive/Relation duties when required.
Adheres to the hotel’s policy relating to fire, hygiene, health and safety.
Skills/Qualifications:

Strong orientation towards customer service
Highly organized and proactive
Initiative and Commitment to Achieve
Effective Communication
Attention to detail
Problem solving and decision making

Other Benefits:

Insurance
Yearly flight Allowance
Food and Accommodation
Transport