About the job
Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as world-class e-commerce.
Amazon is looking for a Program Manager in MENA to lead activities of Amazon Warehouse (AW), and own the end-to-end processes of used customer returns and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer experience.
The role will be focusing on managing re-commerce activities through Amazon Warehouse program -Amazons channel of re-selling open-box, and repackaged products to customers. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Marketing, Retail, and Tech teams. The role requires strong project management, marketing, and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.
The Program manager will be responsible for tracking and managing metrics on sales, inventory, and marketing for Amazon Warehouse. The successful candidate possesses strong analytical acumen, with experience in marketing & merchandising to drive AW sales. The candidate continuously learns and contributes to knowledge management.
Key job responsibilities
Drive visibility to Amazon Warehouse items through working with Marketing teams on launching marketing campaigns.
Manage the inventory health for Amazon Warehouse and collaborate with regional stakeholders to ensure appropriate inventory levels are maintained
Overseeing operations performance in Amazon Warehouse grading including the various sources of inflow to Amazon Warehouse (Returns, RVRs, etc.)
Partner with product teams on the launch of new features/categories in Amazon Warehouse.
Deep dive into pricing factors and collaborate with World-wide pricing teams to resolve pricing/listing errors.
Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities
We are open to hiring candidates to work out of one of the following locations:
4+ years of operational and/or retail management experience
Experience defining program requirements and using data and metrics to determine improvements
Experience working cross functionally with tech teams
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
2+ years of merchandising experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules