About the job
Editec is a successful lottery and sports betting consultancy, supporting clients in over 26 countries across Africa and the Middle East from a network of offices throughout Europe. The company is fast growing, highly successful, has doubled in size over the last few years and has plans for continued expansion. The company is globally recognised as a start-up specialist for gaming operations in emerging markets.
This position will work in collaboration with the Training Manager to provide day to day assistance in monitoring work performance and fostering teamwork to ensure deadlines are met and a high level of customer service is provided to both internal and external customers.
The position is based in Editecs offices in Dubai, UAE with regular travels to the African continent in addition to other countries in the Middle East.
Key responsibilities include, but are not limited to:
Contributing to the development of comprehensive training programs that cater to the specific needs of the gaming industry. This may include remote and/or local training for front-line staff, supervisors, and operational management.
Conducting regular assessments to identify skill gaps and training needs within different departments.
Collaborating with department heads to understand their requirements and ensure alignment with organizational goals.
Facilitating engaging and interactive training sessions that are customized to meet the unique needs of employees while using a variety of training methodologies, including classroom sessions, on-the-job training, workshops, and e-learning platforms.
Helping to develop and implement a structured orientation program for new hires to introduce them to the organization’s culture, policies, and service standards.
Developing and maintaining training materials, resources, and manuals to support consistent and effective training delivery. Keeping all training materials up-to-date.
Monitoring and evaluating the effectiveness of training programs through feedback, surveys, and performance metrics. Continuously analyzing the impact of training on employee performance and making necessary improvements.
Ensuring that training programs align with industry regulations, health and safety standards, and Editecs policies and procedures.
Personal traits and previous experience:
Successfully completed university at a BA or Masters degree
Strong business acumen, capacity to align the training delivery with the business goals.
Excellent oral and written English and French are a must Portuguese is a plus
Proven experience as a Training Executive or similar role within the Gaming industry or similar.
Knowledge of gaming operations, service standards, and industry best practices will be a plus.
Excellent presentation and facilitation skills.
Proficient in using various training methodologies and techniques.
Familiarity with learning management systems (LMS) and e-learning platforms.
Proficiency in MS Office applications (Excel, PowerPoint, Word)
Excellent Project Management skills
Strong analytical skills and can focus on details without losing track of the bigger picture
Innovative, showing a high degree of own initiative and independent working style
Ability to collaborate with diverse teams and foster a positive training culture.
Capacity to readily adapt to a changing and dynamic environment
Travel Enthusiast who likes to discover new and challenging environments
This is a job that will be performed mostly in the operations across Africa, thus with a strong travel component (60% minimum), based in Dubai. Preference will be given to candidates already residing in Dubai
Please apply with your CV including a recent photo and a motivation letter showing us why you would be our ideal candidate for this role.