About the job
Assistant Night Manager
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Assistant Night Manager to join the One&Only team at The One&Only The Palm Hotel in Dubai.
With the global growth of our brands, you will be an integral part of the Resorts success and your role goes beyond developing potential relationships where you will manage the night activities and operations of the night auditors and colleagues. Under the direction of the Rooms Division Manager or Front of House Manager, to verify the accuracy of guest accounts and the balancing of departmental charges. With experience in an ultra-luxury hotel/resort, the Assistant Night Manager will support the Front Office and Night Audit team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful. Ensuring the highest levels of hospitality and service are provided. Compile the computerized update and mathematically verify and record all revenue processed for the hotel operation. The Assistant Night Manager will also serve our guests in an efficient, friendly and professional manner in accordance with the standards of the One&Only brand. Manage the flow of questions and directs guests within the lobby, supports the tracking and resolution of service issues.
A suitable candidate will be reporting directly to the Front of House Manager. He/She must be highly qualified and must have at least 1-2 years experience in a similar role in an upscale ultra-luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.
At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.