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About the job
An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The Worlds Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe – and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as an Assistant Housekeeping Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
What Were Looking For
A minimum of 3 years of Managerial Experience in a Luxury Hotel environment in the UAE.
High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
Strong understanding of Industry Regulations is beneficial.
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
A hands-on attitude, fuelled by a Can-Do! Spirit.
Key Responsibilities
Oversees the Administration and Management of FIVEs award-winning Housekeeping Operations with a FIVE-Styled Approach.
Ensures the Highest Level of Guest Service through the application of FIVEs Standard Operating Policies, delivering sensational Experiences that Exceed Expectations.
Manages the Housekeeping Operations with a next-level Approach, supporting the Housekeeping Manager through facilitating Guest Interactions, handling and resolving complaints, and upholding industry-leading Cleanliness Standards.
Audits and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards, fostering a FIVE-Star environment.
Acts as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster cohesive Teamwork.
Documents and resolves issues swiftly in collaboration with the Front Desk to uncover any Discrepancies.
Provides the Highest Quality of Service to Guests at all times, anticipating and exceeding Guest Expectations by Setting the Gold Standard in the industry.
Inspects Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVEs Standards of Cleanliness.
Runs sold room Reports, verifies room status, determines discrepant rooms, prioritises room cleaning, and Updates the status of departing Guests rooms seamlessly, fostering efficient Communication across Departments.
Prepares, distributes, and Communicates Changes in Room Assignments with a sensational Attitude.
Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
Assists Management in hiring, training, scheduling, evaluating, counseling, and disciplining other FIVERs, while motivating and coaching the FIVE Tribe towards boundary-breaking Success.
Follows FIVEs Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
Completes all required Safety Training and Certifications with a Can-Do! attitude.
Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
Maintains the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
Assists Management in maintaining the financial expenses every month, providing valuable Insights to increase Profit.
Conducts Monthly Inventories with FIVE-Styled Precision.
Embraces being a great Team Player and a Motivator, elevating the Vibe at FIVE to new heights.
The Team
FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, youll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential.
Sustainable Indulgence at FIVE
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The companys Science-Meets-Styled Sustainable Indulgence Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making Sustainability without Compromise on Luxury Living central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVEs Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 FIVERs. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
About FIVE Hotels And Resorts
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVEs award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
