About the job
An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.
What will I be doing?
As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist with overseeing Housekeeping/Laundry operations
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Support departmental targets and objectives, work schedules, budgets, and policies and procedures
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
Ensure team members have an up-to-date knowledge of all room categories and amenities
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training to support the Executive Housekeeper
Ensure communication meetings are conducted
Manage staff performance issues in compliance with company policies and procedures
Support managing, training and developing the team
Deputise in absence of the Executive Housekeeper
Provide excellent guest service
Assist other departments wherever necessary
What are we looking for?
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
A high school certificate or equivalent
High level of commercial awareness and cost control capabilities
Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a range of different work situations
Knowledge of Workplace, Health, Safety and Hygiene is essential
Strong communication skills
A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
Experience managing a department and Profit and Loss account
High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!