About the job
Careem is building the everything app for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the regions best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About The Role
The role of Senior Associate – Account Management calls for a rare combination of negotiation expertise, relationship management, business strategy, operational excellence and problem solving. A successful Account Manager Associate deeply understands our key restaurant partners to best be able to identify and improve the core business metrics for both the restaurant and Careem.
About The Team
You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains .
What You’ll Do
Key Account Management: Develop strong long-lasting relationships as the main point of contact. You are responsible for Key restaurant partners engagement and satisfaction.
Growth: You are responsible for driving business growth of Accounts and improving on their commercial and operational performance
Analysis: Analyze data on accounts performance and quantify your actions. All decisions should be backed up by data to improve performance of key accounts.
Performance Meetings: You complete merchant performance reviews monthly and draw out next months plans based on what was discussed.
Partner with internal teams: Work closely with internal stakeholders and supply, merchant and customer domains to ensure meeting growth objectives.
What You’ll Need
Previous experience in Account Management and Commercial roles (1 year at least)
Excellent attention to detail, people skills and organization skills.
Ability to create and maintain relationships
Strong problem solving skills and comfortable analyzing data
Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
You must be a self-starter as well look for you to manage your own time and priorities here.
What we’ll provide you
As a Careem Colleague You Will Be Able To
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.
Be part of a Remote-First organization that offers flexible ways of working from the office and home.
Work from any country in the world for 30 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day