Account Lead, Cloud Customer Experience, Google Cloud Full Time

About the job
Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
Experience in IT infrastructure and cloud native application development.
Experience in leading delivery teams, migration, implementation, or managed service operation of technology service engagements for organizations.
Experience in consulting or IT services.

Preferred qualifications:

Master’s degree in a Management, Technical, or Engineering field.
Experience with data center migration strategies, collaborating with channel partners and systems integrators.
Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software in the public cloud.
Knowledge of Google Cloud ecosystem.

About The Job

As an Account Lead for Cloud Customer Experience (CCE), you will act as an advisor to Google Cloud customers by enabling them to use Google’s cloud products to achieve their business goals. You’ll partner with customers to develop and execute plans, including organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will leverage industry vertical expertise to recommend best practices relevant to the industry and organizational changes to accelerate the on-boarding and migration plans.

In this role, you will lead the adoption of Google Cloud, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Lead customer relationships and technical consulting for the team, mitigating escalations for security, and application modernization services.
Work with the Regional and Solution Customer Success Managers and team members to support business strategy and drive Customer Success initiatives.
Collaborate cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with Sales, Engineering, Product Management, and Support.
Provide a forecast of solution staffing needs and coordinate with the resource manager to fill engagements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .